pjok Privacy Policy

pjok processes your personal data only for clearly defined, legitimate purposes. We do not use your data for purposes that are incompatible with those stated in this policy. Our primary purposes are:

• To create and manage your account, verify your identity, and fulfil our KYC obligations as a responsible gaming operator.
• To process BDT deposits and withdrawals securely via bKash, Nagad, Rocket, and other supported payment methods, and to maintain accurate financial records.
• To personalise your gaming experience, including recommending relevant games such as cricket betting, slots, and live casino based on your activity and preferences.
• To detect and prevent fraud, money laundering, and other financial crimes, and to ensure compliance with our Terms and Conditions.
• To provide 24/7 customer support and respond to your queries, complaints, and account management requests in a timely manner.
• To comply with applicable legal and regulatory obligations, including anti-money laundering rules, responsible gaming requirements, and lawful requests from competent authorities.

We process your personal data on one or more of the following legal bases, depending on the purpose and context of the specific processing activity:

• Contractual necessity — processing is required to fulfil our obligations under the account registration agreement, including account management, payment processing, and delivery of games.
• Legal obligation — processing is necessary to comply with applicable laws including anti-money laundering regulations and mandatory KYC requirements.
• Legitimate interests — processing is necessary for our legitimate interests in operating a secure, fair, and viable gaming platform, provided those interests are not overridden by your rights and freedoms.
• Consent — where we rely on consent (for example, for optional marketing communications), you may withdraw it at any time by contacting [email protected].

pjok does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your information with trusted partners only where strictly necessary to deliver our services. All recipients are bound by contractual data protection obligations. We share data only in the following circumstances:

• Payment processors — to facilitate BDT transactions via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Each provider receives only the minimum data required for that specific transaction.
• Game providers — Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data required for game delivery, RNG auditing, and technical support.
• Identity verification and fraud prevention partners — third-party KYC and anti-fraud service providers who assist in verifying player identities and flagging suspicious activity.
• Legal and regulatory authorities — where we are required by law, court order, or the lawful instruction of a competent authority to disclose data. We will notify you of any such disclosure unless legally prohibited.

We require all third-party service providers to implement appropriate technical and organisational measures to protect your data, and we do not permit them to use it for their own independent purposes beyond what is strictly needed to provide the contracted service.

pjok employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our security measures include:

• SSL (Secure Sockets Layer) encryption on all pages and data transmissions to protect information in transit between your device and our servers.
• Secure, access-controlled data storage environments with strict internal permission tiers to limit who within our organisation can view sensitive player data.
• Regular security audits, vulnerability assessments, and penetration testing conducted by qualified security professionals to identify and remediate risks before they can be exploited.
• Staff training on data handling obligations and privacy best practices, ensuring that everyone at pjok who touches personal data understands their responsibilities under this policy.

Despite these robust measures, no internet-based service can guarantee absolute security. You also play a role in protecting your account — use a strong, unique password and never share your login credentials with anyone. If you suspect unauthorised access, contact us immediately at [email protected].

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil our legal, regulatory, and contractual obligations. Financial transaction records and identity verification documents are kept for a minimum of five years following account closure, in compliance with anti-money laundering regulations. Where data is no longer required for any legitimate purpose, we securely delete or anonymise it. You may request deletion of your data at any time, subject to our legal retention obligations — please see the Your Rights section below for details.

pjok uses cookies and similar tracking technologies to improve platform performance, remember your preferences, and understand how our site is used. A cookie is a small text file placed on your device when you visit pjok.vin. We use the following categories of cookies:

• Strictly necessary cookies — required for the platform to function correctly, including session management and security features. These cannot be disabled without breaking core site functionality.
• Preference cookies — used to remember your language settings and other personalisation choices so you do not need to re-enter them on each visit to pjok.vin.
• Analytical cookies — help us understand aggregate user behaviour, such as which pages are visited most often and how long sessions last, so we can continuously improve the platform experience for Bangladeshi players.

The pjok platform references third-party game providers and payment partners as part of normal service delivery. While we work only with reputable, established partners, pjok is not responsible for the privacy practices or content of any third-party services. Once you leave the pjok platform, this Privacy Policy no longer applies to your interactions with those external services. We encourage you to review the privacy policies of any third-party service you interact with before providing them with personal data.

pjok is strictly intended for adults aged 21 and above. We do not knowingly collect or process personal data belonging to individuals under the age of 21. If we become aware that a minor has registered an account or provided personal data, we will immediately close that account, delete the associated data, and forfeit any funds held. If you are a parent or guardian and believe your child has accessed pjok, please contact us immediately at [email protected] so we can take prompt action to protect all parties involved.

We may revise this Privacy Policy periodically to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will update the "Last updated" date at the top of this page and notify registered players via their account contact details where the changes are significant. Your continued use of the pjok platform after any revision takes effect constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page from time to time so you remain fully informed about how we protect your personal data.