pjok Frequently Asked Questions

Creating a pjok account takes under two minutes. Visit pjok.vin, tap Register, and enter your full name, date of birth, Bangladeshi mobile number, and a secure password. You must be at least 21 years old to register. After submitting your details, a verification code is sent to your mobile via SMS. Confirm the code and your account is immediately active — you can make your first bKash or Nagad deposit straight away.

pjok requires a valid government-issued photo ID for KYC — your National Identity Card (NID), passport, or driving licence are all accepted. You also need to upload a clear selfie holding the document. In some cases a recent utility bill or bank statement confirming your current address may be requested. KYC is normally completed within 24 hours and must be passed before withdrawals above the basic limit are processed.

Tap Forgot Password on the pjok login screen and enter the mobile number linked to your account. A one-time reset code arrives via SMS within seconds. Enter the code, choose a new password of at least 8 characters mixing letters and numbers, then log in normally. If the SMS does not arrive within two minutes, check your signal and retry, or email [email protected] with your registered mobile number and our team will assist manually.

No — pjok strictly permits one account per player, per device, and per payment method. Duplicate accounts are flagged automatically by our verification systems. If duplicates are found, both accounts may be suspended and any bonus balances forfeited. If you have lost access to an existing account, contact [email protected] rather than registering again — our team will help you recover access securely without losing your history.

Email [email protected] from your registered address and clearly request permanent account closure. Our team will verify your identity, process any remaining withdrawal balance, and close the account within 48 hours. If gambling concerns are the reason for closing, we strongly suggest activating self-exclusion first — this provides immediate account protection the same day you contact us, while the full closure is being processed.

Log in to your pjok account, navigate to the Deposit section, and select bKash. Enter your desired BDT amount and you will be shown a pjok merchant number. Open your bKash app, tap Send Money or Payment, transfer the specified amount to that number, then return to pjok and enter the bKash transaction ID in the confirmation field. Deposits are credited within 1 to 5 minutes in the vast majority of cases.

bKash deposits on pjok are credited within 1 to 5 minutes under normal network conditions. During peak hours or scheduled maintenance windows, it may take up to 15 minutes. If your balance has not updated after 20 minutes, do not send a second payment — email [email protected] with the bKash transaction ID and amount sent, and our team will investigate and resolve it within 4 hours.

The minimum deposit on pjok is ৳200 BDT across all supported methods including bKash, Nagad, and Rocket. The minimum withdrawal is ৳500 BDT. Standard verified accounts have no fixed maximum deposit cap, though unusually large transactions may trigger additional security checks. Withdrawal limits may vary depending on your account verification tier and the payment method chosen.

Nagad withdrawals from pjok are typically processed within 30 minutes to 4 hours after your request is approved. Our finance team reviews requests continuously during Bangladesh Standard Time (UTC+6) business hours. Requests submitted late at night or on weekends may take slightly longer but are still handled the same day. You will receive an SMS from Nagad as soon as the funds reach your wallet.

pjok charges no platform fees on deposits or withdrawals. However, your mobile banking provider — bKash, Nagad, Rocket, or Upay — may apply their own standard transaction charges, which are set by that provider and are outside pjok's control. For bank transfers via Dutch-Bangla Bank, BRAC Bank, Islami Bank, or Sonali Bank, your bank's standard inter-bank transfer fee may apply. Always review your provider's current fee schedule before transacting.

pjok offers a wide range of cricket betting markets including match winner, top batsman, top bowler, total runs, first-over runs, fall of next wicket, and live in-play betting during active matches. We cover tournaments that Bangladeshi fans care about: BPL, IPL, T20 World Cup, ICC Cricket World Cup, Asia Cup, and bilateral series featuring the Bangladesh Tigers. Live odds refresh in real time throughout every game.

All slot games on pjok are sourced from certified studios including Pragmatic Play and use independently audited Random Number Generator (RNG) technology, ensuring every spin outcome is completely random and fair. RTP percentages vary per game title and typically fall in the 94% to 97% range for popular titles. The exact RTP for each game is published in its information panel within the game lobby.

Yes — pjok is a fully mobile-optimised web platform and no app download is required. Open pjok.vin in Chrome, Safari, or any modern mobile browser on Android or iOS, log in, and play immediately. The site loads quickly on standard 4G connections across Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi. All games, deposits, withdrawals, and account settings are fully accessible through the browser with no installation needed.

pjok's live casino section streams real-dealer games from professional studios by Evolution Gaming and Ezugi. Available titles include Live Baccarat, Live Roulette, Live Blackjack, Dragon Tiger, Andar Bahar, Teen Patti, and game-show style formats. All tables are hosted by professional dealers and broadcast in HD quality. Tables operate 24 hours a day, seven days a week, so Bangladesh players can join any time that suits them.

pjok offers a welcome bonus to new players who complete registration and make their first qualifying BDT deposit. The exact match percentage and maximum bonus amount depend on the active promotion at the time you join — always check the Promotions section after logging in for the current offer details. Welcome bonus funds are credited to your account balance within minutes of your qualifying deposit being confirmed.

A wagering requirement (also called a rollover) is the total amount you must bet before bonus funds can be withdrawn as real money. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets before the bonus converts to withdrawable cash. pjok states the exact wagering requirement clearly on every bonus offer page — always read the terms before claiming any promotion.

Yes — all pjok bonuses carry an expiry period that is clearly stated in each offer's terms and conditions. Most bonuses must be activated within 7 days of being credited to your account and the wagering requirement completed within 30 days. Expired bonuses are automatically removed from your balance with no manual action required. If you are unsure about the expiry date of a specific bonus, email [email protected] and our team will confirm the exact deadline.

The games and betting markets eligible for bonus wagering depend on the specific terms of each pjok promotion. Some bonuses are valid across all categories — cricket betting, slots, and live casino — while others are restricted to a single category such as slots only or sports only. The eligible games list is always published in the bonus terms on the Promotions page. Check those terms carefully before claiming so you choose the bonus that best fits the games you enjoy most.

pjok is a safe and reliable online gaming platform that protects all player data and financial transactions with SSL encryption. Game outcomes are powered by independently verified RNG technology sourced from certified studios. Player funds are held separately from operational accounts to ensure your balance is protected at all times. We follow strict data privacy practices and never share personal information with unauthorised third parties.

The minimum age to register and play on pjok is 21 years old. This applies to all players regardless of their location within Bangladesh — whether you are in Dhaka, Chittagong, Sylhet, or Cox's Bazar. Age is verified during the KYC process using government-issued identification. Any account found to belong to a person under 21 will be closed immediately and all associated funds forfeited. pjok takes the protection of minors extremely seriously.

pjok provides built-in responsible gaming tools accessible from your account settings at any time. To set a deposit limit, go to Responsible Gaming in your account menu and select a daily, weekly, or monthly BDT cap — limits take effect immediately with no delay. To activate self-exclusion, email [email protected] and state your chosen exclusion period: 1 week, 1 month, 3 months, 6 months, or permanent. Self-exclusion blocks deposits, betting, and all marketing communications within hours.

If gambling is affecting your finances, relationships, or mental wellbeing, act early — the sooner you seek help, the easier recovery becomes. Contact pjok immediately at [email protected] to activate self-exclusion; our responsible gaming team responds with priority and will restrict your account the same day. Visit our Responsible Gaming page for a full list of tools including deposit limits, session time-outs, and cooling-off periods. Speaking with a trusted family member or professional counsellor is also strongly recommended.